However, the Better Business Bureau (BBB) is warning consumers that there is … Later they did send me the correct item but am i legally obligated to return the other 2? Okay, but say the item isn’t something you want, or the talking cartoon cricket on your shoulder won’t let you keep it. Call the company that sent it. The customer, however, is legally entitled to keep the merchandise -- though you can request that the customer return it. The best thing to do is to report unordered merchandise to Amazon to make them aware of the problem. I ordered 1 item online and I was sent 2 other items instead. Tell them they have to pay postage for you to send it back. Free merchandise from Amazon delivered right to your doorstep might sound like a big win. A Canadian immigration officer will decide if you can enter Canada when you: apply for a visa or an Electronic Travel Authorization (eTA) or; when you arrive at a port of entry. There is a downside to free merchandise from Amazon that has been delivered to your door. And shipping to Canada just went through the roof. You are allowed to keep the merchandise . If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Keep a close eye on your credit report and credit card bills. If I was targeted by this, I'd probably find a local store to take them rather than just throwing it all away. Of course, there are also far less insidious explanations for why you received a … In British Columbia, the Business Practices and Consumer Protection Act says you have a legal right to keep unordered merchandise sent to you. They might just let you keep it. dwagnerkc on Dec 17, 2017. How To Report A Problem. Keep a close eye on your credit report and credit card bills. Note, however, that you are allowed to keep the merchandise. There are different reasons we may not let you into Canada, such as security, criminal or medical reasons. That said, I think it would be best to email Industry Canada and ask them about unordered merchandise. I also signed that i recieved the packages. Senders of unordered merchandise may not bill you for receiving unordered merchandise, even if you keep it. samschooler on Dec 17, 2017. ... Fortunately, it seems unordered merchandise is yours to keep. In British Columbia, the Business Practices and Consumer Protection Act says you have a legal right to keep unordered merchandise sent to you. If you’re inadmissible to Canada You may report problems with senders of unordered merchandise to the Federal Trade Commission (FTC), which has authority to take action against deceptive and misleading business practices. Am I allowed to keep unordered merchandise for free ? In that case, you can contact Amazon and offer to return the merchandise. 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